Terms of Service

Effective Date: 07.07.2026

Welcome to Cardwell HVAC & Plumbing (“Cardwell,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website (www.cardwellhvacnj.com) and any services, content, forms, or SMS text communications we provide (collectively, the “Services”). By using our website or Services, you agree to these Terms. If you do not agree, please do not use our website or Services.

Who May Use Our Services

Our Services are intended for individuals who are 18 years of age or older and located in the United States, requesting HVAC, plumbing, or indoor air quality services for a home or business. By using our Services, you confirm that you meet these requirements.

Acceptable Use

When using our website or communicating with us by phone, email, or text message, you agree not to:

  • Provide false, misleading, or fraudulent information;
  • Use our Services for any unlawful purpose or in violation of applicable law;
  • Interfere with, disrupt, or attempt to gain unauthorized access to our website or systems;
  • Harass, threaten, or abuse our staff or technicians;
  • Use bots, scrapers, or other automated means to access or collect data from our website without our written consent.

SMS Text Messaging

If you provide your mobile number and opt in through our website, you may receive SMS text messages from Cardwell HVAC & Plumbing, including appointment reminders, service confirmations, follow-ups, and (if you separately opt in) promotional offers. Consent is not a condition of any purchase or service. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for assistance, or contact us at (856) 205-4475 or info@cardwellhvacnj.com. Full details on our SMS program — including message frequency, opt-in/opt-out process, and how your information is handled — are set out in our Privacy Policy.

Scheduling and Service Requests

Requests submitted through our website, by phone, or by text (for estimates, appointments, or service calls) are subject to technician availability and confirmation by our team. Submitting a request does not guarantee a specific appointment time. We will make reasonable efforts to confirm, reschedule, or notify you of any changes.

Payment and Financing

Pricing is provided by estimate, invoice, or quote at the time of service. Payment is due as agreed at booking or upon completion, unless other arrangements have been made through a third-party financing partner (such as GreenSky®). Financing is subject to credit approval and the separate terms of the financing provider, not these Terms.

Guarantees and Warranties

Any product or workmanship guarantees (such as our installation money-back guarantee or labor/parts warranty) are governed by the specific terms provided to you at the time of service or on the invoice, not by this website or these Terms.

Intellectual Property

All content on this website — text, graphics, logos, and images — belongs to Cardwell HVAC & Plumbing or its licensors and is protected by copyright and trademark law. Using our Services does not give you any ownership rights in this content. You may not reproduce, distribute, or create derivative works from our content without our written permission.

Privacy

Your use of our Services is also governed by our Privacy Policy, which explains what information we collect, how we use it, and your choices — including for SMS and cookies. Please review it.

Limitation of Liability

To the fullest extent permitted by law, Cardwell HVAC & Plumbing is not liable for indirect, incidental, or consequential damages arising from your use of our website. Our liability for any claim related to the Services will not exceed the amount you paid for the specific service giving rise to the claim. This does not affect any guarantee or warranty stated on your invoice or service agreement.

Disclaimer

Our website is provided “as is” and “as available.” We do not guarantee that it will always be error-free, secure, or uninterrupted.

Third-Party Links

Our website may contain links to third-party websites or services (such as our financing partner, GreenSky®, or social media platforms) for your convenience. We do not control, endorse, or take responsibility for the content, policies, or practices of these third-party sites. Visiting a linked site is at your own risk, and we encourage you to review their terms and privacy policies.

Governing Law

These Terms are governed by the laws of the State of New Jersey. Any disputes will be resolved in the state or federal courts located in New Jersey.

Suspension

We may refuse service or discontinue communication (including SMS) with anyone who violates these Terms, provides fraudulent information, or is abusive toward our staff. You can stop SMS messages at any time by replying STOP.

Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of our Services after changes are posted means you accept the revised Terms.

Contact Us

Cardwell HVAC & Plumbing 603 Kresson Road, Suite 11 Cherry Hill, NJ 08034 Phone: (856) 205-4713 Email: info@cardwellhvacnj.com

HVAC License: 19HC00425000 · Plumbing License: 36BI01342400 · NJ Home Improvement: 13VH07886100